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| - We had our wedding at the Phoenix Zoo catered by Heidi's.
Wedding planning, as countless boring romantic comedies, tired sitcoms, and shitty comedians will tell you, is a daunting affair. Having someone pro-actively handle the infinite details that go into the seemingly simple task of serving dinner was a huge relief.
The food at Heidi's is good - for a caterer. We tried a lot of different businesses, and I think Heidi's was somewhere in the middle of the pack - not fantastic, but really solid, and practical for large groups. They seem to have a good grasp on the idea that culinary experimentation can potentially alienate some guests - but they don't sacrifice all flavor in favor of the lowest common denominator, either.
The best part about Heidi's is their method of sample meals - they host quarterly (I think) parties where you can go and sample multiple "themed" meals. Then, if you have special requests, you can go and have the food made specially for you (though we had to push a little bit, which was a little annoying).
Professionals on staff were always courteous and accommodating. The service at the wedding was also very attentive. One nitpick I have there - we rented a trellis through the company for the ceremony. After the ceremony, we hung around the trellis for some pictures with our photographer - pretty standard, right? the staff workers watched us like hawks, though, giving off a pretty impatient vibe - intentionally or not.
One important thing to note - Heidi's does not include estimated gratuity in their contracts. They note this in fine print - but we missed it in the mess of all the other event planning details. It would be nice to have Heidi's mention this to their customers from the get-go, since, like us, the majority of people planning their wedding are probably pretty uneducated when it comes to that sorta thing.
It was a bit of last-minute sticker shock, as almost every other caterer we got estimates from included gratuity, which raises the price pretty substantially.
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