We took our 8 month old in and he was nervous because he hasn't been exposed to a lot of other people/dogs and they were very understanding and kind (even after peeing on the floor!) He was long past due, but came back extremely well groomed and he had seriously grown on them after our family left. Their standard includes basically anything and everything that you could imagine and it is not insanely expensive. It was a his first appointment (well, that actually went through) and they were compassionate and clearly loved dogs because they supported him let him sniff and take his time a little to get comfortable. I would recommend this to anyone needing a quality groomer.