Honestly, the only reason I come to this location is because of how close it is to my house but I think I'll have to be finding a new location. My boyfriend and I waited 3 minutes at the order window after being told it would be just a moment, and then another 15 minutes to get our drinks with one vehicle at the pick up window in front of us. Once we got to the window, I got my tea and we had to wait an additional 3 minutes for our fizzio. No apologies for the wait. Unfortunately, I've found that this has become characteristic of this location. As far as the drinks go, my chai was good as usual, but we would not recommend the fizzio. It's not terrible but it does have a bad aftertaste. One star is because customer service really does make or break the experience, and this location seriously lacks quality service. I still love you though Starbucks!