I made an online reservation of the $39.95 20000 miles package for my 2012 chevy malibu, which is said to include 2 oil changes and tire rotations every year for the first 2 years. I was supposed to meet Brendon at arrival, but I was told to go to the quick service by someone else. I then went to the quick service and Tyson came to provide service. He asked me 'Just an oil change?' and I said I want the 20000 miles package. I thought he should know it. When the service was completed, I was surprised to find that they charged me $56.97 and tire rotation was not done. I said I want to have the package and showed Tyson on the phone about it, and he just said the price will go down to $46.97 with tax. But the original price is $39.95, a $46.97 price with tax is over 20% of tax!! And he also told me that they didn't do the tire rotation because the car doesn't need it without checking with the technicians. At last I asked about the service provided by the package should include 2 of the service today and what should I do if I come back the next time. Tyson told me that I just need to show them the webpage on my phone. But I don' t have any proof of purchasing this package. I don't know whether they will do the same service for me for free next time.