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| - Recently booked a room for just one night. I live just south of this Motel and when the A/C went out in my apartment my landlord offered to put us up for the night. I originally checked the Hotel Tonight app on my phone, and saw that the Saguaro in old town scottsdale was $59.00 for the night which INCLUDED PETS. Thats right,NO additional fee to get my two doggies out of the hot-sauna-like apt. I would have just stuck it out for the night at home but I couldn't make the pups suffer. So just before I made my reservations with the Saguaro, my landlord called and mentioned the Camelback Sahara, since it was right across the street. So I checked their website and to my surprise,there was $25 pet fee in addition to the $49.00 per night charge for the room. Since my landlord was paying for it and mentioned the Sahara, I decided to go ahead and book the room. It came out to $65.00 after roomstays.com 9.95 fee and taxes but I couldn't figure out how to add the pet charge on my order, but I knew I could just add them onto the room when I arrived to check in. But when I actually got over there, I forgot to ask about adding the dogs when we checked in. On the way up to the room, BANG!, it hit me that I forgot, so I immediately went back down to the front desk and told the girl my short story about the ac and that I needed to bring my dogs. She told me it was $50.00 fee per dog (and I have 2 of them)so it was an additional $100.00 put my dogs up in the hotel with me. SERIOUSLY? I then told her that online on the hotels website, it said the pet fee was $25.00 and that it didn't specify per pet. She then told me I was looking at the roomstays.com website and that it was incorrect on that site. I again told her that it was the hotels website, I even offered to show her on my phone, which she declined and said all she knows it that it is $50.00 per pet, per night. I told her if she can't honor the price listed on the hotel website that this wasn't going to work and that I wanted a refund. She said since I had already gotten the room keys, and had potential access to the room (which I never made it up to) that there was nothing she can do and that my money wouldn't be refunded no matter what I did. Period. She said it so "matter of fact so" Like you can try but you aint getting a dime back. I told her very calmly that I understand there is only so much she can do and asked for the Manager. She came back with " there is only so much im willing to do" and that there was no manager on duty until the A.M. I asked for his number which she finally gave me so I left my key on the counter and went back home to the scorching hot apt where I slept with the dogs for the night. The Camelback Sahara sucks. And I will never go there again.
Also it's interior is dated, the elevator is scummy, there is a weird smell throughout the building and the parking lot asphalt is cracked and inhabited by a bunch of feral cats.
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