This bob evans location may seem family friendly at first but what goes on in the kitchen is far from that. While I was enjoying a late breakfast I overheard a man apart of the kitchen staff openly insulted and made fun of a customer, to the point of the customer walking into the kitchen and adressing the staff directly.This same kitchen staff member also rarely fixes dishes when they are sent back for being undercooked. I watched this man take back a plate of mostly raw hashbrows and just let it sit off to the side for 5 minutes before simply sending the plate back out to the customer still undercooked and now cold. I was very appalled when I ordered a refill of my caramel coffee and overheard the women making it complain about not wanting to clean the machine and just forced it to produce a dirty coffee drink for me which... I had lost my craving for. All the while I was enjoying my meal I witnessed 3 groups of people come in and wait nearly 10 minutes before getting seated. Call me crazy but this kind of behavior does not sound like customer service