Unfortunately, I had a terrible experience with Emily. I checked in on the app and put my requested services in. I am not sure if they even look at that, but she said my hair was too knotty and that I need to brush it myself. I figured it would be easier to comb through after a shampoo, which I asked for. It was also very windy which contributed to the crazy hair. I am sure it is not the first time that has happened. She tried selling me shampoo, but did not ask if I wanted a shampoo service. She was like ohhh let's shampoo then. The whole shampoo and haircut was awkward because she kept telling the other employees what to do. The other girls were trying to help her and she ignored them or was very rude. She proceeded to tell me my hair was cut all wrong, my hair was thin and that I may need to get my hair trimmed more often. I got my haircut at the same location a few weeks before so if it was wrong she was talking bad about her coworkers...again. Maybe she is the manager? I would not want to have a manager like that. She kept saying I am off in 15 minutes like that is all she cared about. I see a lot of great reviews for Tatiana. I may try her next time, but honestly I probably won't come back to this location because of Emily. I wish there was a way to schedule with a specific person. I believe I was supposed to get Tatiana in the first place and my experience would have been more pleasant.