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  • I went to the Scottsdale Resort at McCormick Ranch, for a day of pampering and pool time. The hotel had beautiful landscaping and my massage was wonderful. However, Luna Spa, is very outdated and the staff was either shorthanded or very disorganized. They seemed very frantic anytime we asked questions. Also, I was disappointed when I was asked to give up my locker in the changing room, because I was going to the pool and they needed the locker for other guest. The pool was nice, but it appeared there were only three employees working, the pool area, on a very busy Saturday. Therefore, it was difficult to get service and the girl on staff, was busy playing around or ignoring people. :( Also, they allowed children to have beach balls at the pool. One child threw the beach ball and knocked over my full bottle of wine, so, I had to purchase another bottle. Therefore, if it was not for the massage, I would have given the staff one star. I was disappointed and did not feel very pampered. I just feel there are to many resorts in Scottsdale, to not be able to relax and be pampered. Disappointed.
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