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  • The food was decent except for my wife's soup which was cold. She wanted wanted some hot soup on a cool December evening, and it arrived at room temperature. Everyone else was done eating by the time she got a warm bowl of soup. But my real problem were these Ziosk terminals at each table. I have never experienced anything like this at a restaurant before. As soon as we sat down I grabbed it from my 3yr old and put it at the end of the table facing away from us up against a box of poinsettias. At no time did we use the Ziosk terminal, but somehow moving it resulted in a $2 "entertainment fee". The staff were quick to remove it from the bill, but it took a while for them to arrive at the table after paging them via the Ziosk. This practice seems sketchy to me as I can see some people not reading the bill carefully. Then I was forced to interact with the terminal to pay my bill via credit card. I was surprised that it defaulted to a 20% tip which was kind of presumptuous, versus letting you specify the tip. I always just do 20% of the food/beverage total and round up to the nearest whole dollar. Additionally, the suggested tip was on the post-tax amount versus the food/beverage total. Why would I tip on money going to the Great State of Ohio? Then, it wanted my email address to email me a receipt - I presume this is a ploy to fill my inbox with Red Robin spam. So instead of opted for a printed receipt, but then the printer was jammed. So twice I had to wait around for someone to help me with the Ziosk - once to remove the ridiculous entertainment fee, and other for a printed bill. I guess this is why I never go to chain restaurants, but I was desperate after some late night holiday activities and trapped in suburbia.
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