One of the frustrations of dealing with a home builder is you are usually stuck dealing with their vendor. Some times, this can be an enjoyable experience, other times it isn't. The success all comes down to the people working at the business and whether or not they care about your choices.
It comes down to this. How many businesses will actually care if they know they are getting paid regardless? Even some of the best companies I've dealt with would be unlikely to pass that test.
Carrington, however, was a pleasant surprise. The woman we dealt with was fantastic and very thorough. She explained all the lights we were due to receive and how much credit we could received by upgrading. She also showed us all our cost-free options.
We spent quite some time looking at all our options, and in the end we went with her suggestion. She also gave us some size upgrades at no additional cost. Like I said, pleasant surprise.
Once the lights were installed at our not-yet-built home, something looked off so I picked up the phone to verify. She was very helpful and assured us that everything had been delivered as ordered. My fiance verified that upon her arrival, and I came to realize I had confused myself. We would happily use Carrington again!