| rev:text
| - So, the tow truck guy who jumped my car on a recent Sunday told me my battery was bad, and suggested I go to Auto Zone, since they would install it for free. He even told me to go to this location.
Genesis helped me get the right battery with an amazing warranty (turns out the last one that had been installed in my car was substandard), deftly removed my dying one and installed the new one. She chatted with me about cars while she did so, and let me know that Fords are notorious for having easily corrosive battery connectors. She applied a salve to the connectors to help preserve them and then gave me the rest of the packet so I could apply more later, especially in the summer months. Her customer service skills were great- just being around a young woman who clearly knows what she's doing with cars was actually inspirational. I normally play the dumb, helpless girl who needs a boy to help her with anything automotive. Genesis made being a car chick cool. I will definitely return to this Auto Zone location, and hope to work with Genesis again.
I did try to tip Genesis for her time and labor, but she refused, saying she would rather have me as a repeat customer, but if I wanted to say something nice on-line, I could do that. Here you go, Genesis. Here's hoping your boss sees this and gets confirmation of what a stellar representative of the business you are!
|