Dr. Ahmed is great. A truly caring and detail oriented doctor- but the way the office runs is completely ridiculous. I used to be able to get ahold of an actual human... Every six or seven times I called but now they changed it to where they NEVER answer the phone. They may or may not call you back within 3-4 days and you feel completely lost in the system. They have an automated system that gives a speech before telling you the options. They have now slowed down that speech two fold- like literally, slowed it down (so that less people will actually make it to the point of leaving a message?)- and added in a segment that states "If you leave a message on the wrong extension your message will be delayed and then sent to the correct extension." So BASICALLY they're punishing you for inconveniencing THEM by taking even longer than they already do. HA! This system is a joke. I like my doctor but it's not worth it.