My wife and I went to Elite yesterday for some scrub tops. We were greeted, helped with the different lines (we were looking for fabrics with particular characteristics), including fit and style. Very, very friendly. I can't account for the negative reviews - ours was a terrific experience and we will definitely return as well as recommend this shop.
The store itself is small, but absolutely stuffed with a large variety of stock from several different lines. We didn't ask about returns, but there are two dressing rooms, one very large. Scrubs are easy to try on!
As an FYI, Elite also carries a nice variety of chef's jackets as well as scrubs.