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  • My wife and I decided to purchase a new 14' Coast Swim Spa from Ray and Cheryl. We agreed on what we wanted and a delivery date was set. The spa was delivered on time and everything was great. One evening, while in the spa, my wife said to me, "Hey, where is the foot jet we discussed when Ray was selling this to us?" We agreed it was missing and figured it would be a huge ordeal to get anything done about it since the spa had been delivered, setup and a few days had passed before we had noticed it was missing. Nonetheless, I approached Ray the next day, Ray immediately acknowledged our discussion of the missing jet and apologized. I was shocked when he offered to order me a brand new spa with the missing jet and agreed to pay for the crane, installation, setup and everything. He allowed us to continue using the current spa until the new one arrived.The new spa arrived yesterday and everything went as Ray had promised. If a company is willing to go to all of that expense over one missing jet, that tells me Ray is a man of his word and I'm not hesitating to tell everyone about my experience.
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