I ordered hot & sour soup at ~ 7pm & the quality of soup was reduced; no shrimps, only broken pieces of artificial crab, more watery soup than veggie.
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I came back here today (2/21) for lunch. Instead of ordering lunch, I wanted to spend more money and order regular items. Then I realized I had a $2off coupon from Eat24. I asked the girl who was going to take my order if I could order from Eat24. She appeared to be uncomfortable and made faces & said yeah. Then she talked to her partner, who was sitting at the next table from us, is also Chinese & worked there in Chinese. I could tell from her voice tone, so I asked again if it was a problem because I didn't understand what would be the difference since I ordered from Eat24 before. Her partner said me, "You know it is a 3rd party vendor right? You can only order to go. We prefer you order with us." I asked why they prefered with them, if they didn't like Eat24 then why they partnered with them for ordering. She started to go off at me & being sacastic by saying "Yeah Yeah..you can BOSS. That's fine Boss. You are right."
So, we left. We just wanted a good lunch with good customer services. We didn't want to deal with sarcasm. We would have been more than happy to order thru them if they knew how to communicate with their customers better without being sarcastic and making unnecessary faces. We wouldn't come back again!
Now we are having lunch happily somewhere else on Spring Mountain.