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  • Food is still very good, however, we've been having a lot of issues with order accuracy. I always get my food to go. Once I got the kale quinoa salad to go, and when I opened my salad when I got home, there was no quinoa in my salad. I had to spend 30 min driving back to get some quinoa. How do you miss a main ingredient of the salad?! A week later, I got the kale quinoa salad to go again, and this time when I got home, I saw there was no dressing. So I had to spend another 30 minute of my life driving back to get the dressing. They did offer me a free meal for my inconvenience. The process of getting that free meal is frustrating incident on its own. The manager that offered me a free meal only took down my name, even though I asked several times if there's a card or something I should take so it's more official. But he reassured me it will be fine as long as I give them my name. So when I went to go redeem it, nobody can find that piece of paper he scribbled my name on, and I had to repeat the incident to 3 different people before they got the manager on duty at the time, and I had to describe the whole incident to him again. It took almost 20 minutes before I was on my way with my free meal. After those two incidents, I have decided I will never go to Zupas again, but my boyfriend is still a big fan so he's been getting takeouts for us. The first time he went, they actually forgot to put quinoa in his salad, but he caught it before he left the restaurant because my experiences have made him so paranoid. 30 min waste of his life averted. Yesterday he went to get a salad and guess what he found out when he got home (he forgot to check before he left...)..... Yep. No dressing! It's almost comical at this point but he was not amused and I had to pick up McDonald's for him (the McDonald's order was 100% accurate). We don't go to Zupas everyday so at this point their accuracy is less than 50%. Please Zupas, you really need a better employee training program. And for all of you that are thinking of getting take out, make sure to check your orders before you leave!!!!
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