Ordered the round trip from airport to hotel and back for our four night stay in Pittsburgh.
Plane landed on time, and I sent them a text that we had landed and are getting our bags.
Got to the Super Shuttle counter at Pittsburgh International Airport. and still had to wait 15 minutes for pick up.
The driver was nice enough, however I was disturbed that he kept looking and sending messages on his mounted dispatch touchscreen ipad while he was driving on the highway, at highway speeds, in the rain, instead of keeping his eyes on the road. And I told him so.
On the return trip, we were texted to be ready at 8:10am. The Super Shuttle van did not show up until 8:52am.
Unacceptable.