First time at Brio today! Decided to sit outside because the weather was amazeballs. The wait wasn't too bad (20-ish minutes) and we got to sit outside in the nice weather. However, there were numerous hostesses that all seemed not very friendly. They were just okay. Our waiter was chill and friendly enough. Key word -- "enough". Meh.
My lunch date ordered something on the brunch menu and waited quite a while before the waiter came and told us that brunch ended at 2 (it was 3pm). However, the menu stated that brunch ends at 3:30pm, which was bewildering to say the least. Last time something like this happened to me where my original dish couldn't be made and I waited a while, the restaurant gave me my meal for free. Brio offered nothing as compensation and the apology sounded far from sincere.
So why 4 stars if the service was not very good? The fooooood! The sourdough bread was warm and yummy and the cracker positively bursted with flavor. My risotto was tasty and cheesy without being too heavy (the chicken in it was a little dry though). The salad I chose with my risotto was the wedge salad, which was huge and crispy and well-plated and just awesome.
My date ended up ordering the salmon with angel hair pasta and he was a little disappointed when the plate arrived at the table. "Only this much food for 15 bucks?!" Well he took a bite of the salmon and was surprised to find it juicy and tender. The taste definitely made it worth the price.
The food far exceeded my expectations but the service left me hungry for more. I will probably eat here again if I'm at Town Square and the weather is nice. Hopefully the employees will be friendlier and enjoy their jobs more next time I visit.