This is not a review based on the food. The food from Capriotti's is great. The problem is every single time I go here they're out of bread. This has happened at least 5 times. Granted at least it's later in the day. It's happened to me twice and 3 other times to other people who come in at the same time I am there.
The last straw was today. I made an online order and paid online. I get a call saying they're out of bread. They said they couldn't cancel the order until a manager was in tomorrow. I couldn't cancel it online myself, I tried. So I asked if they could just transfer my order to a different location. I was told no.
I then call a different location to place my order. They happily did it. They had bread! I asked him when I was there if they can transfer orders and he said yes. At the very least they should have called and asked us for bread. Of course the other location didn't do that.
Again, this is not based on their food. I've always had great food but just bad experiences. I gave it an extra star for the food. Clearly lost 3 due to experiences.