Called on a Sunday morning and made appt for the same day at 3:30. I ended up going with a friend who also wanted a hair cut and they were very nice and was able to accomodate her as well.
I have very long here and I want to do a shoulder length cut that's quite drastic from what I'm used to. I showed some pictures to help explain what I want the end result to be. Raymond was my stylist and after listening to what I want, he gave me a few advices before proceeding with the cut. He explained that the end will flair out and that it would look better with non-collar shirts. I really appreciate that he took the time to make sure I'm aware of these things.
I got there at 3:30pm and ended up leaving at 5:15pm. I can really tell that they really spend the time, pay a lot of attention to detail and put forth a lot of effort in the cut.