Sure they were nice the first time but they have too much turn over for anyone to know what's going on. I scheduled a return appointment for my pet, they asked me if vaccines were needed (they have the records!) they had sold me a bordetella shot (verses nose spray) based on the fact that it was good for a year and then gave my dog another shot (only six months later) AND charged me an additional wellness check because they have a policy no shots without a wellness exam. WHAT?! $113.00 charge for expressing anal glands for a 20 pound dog and providing a vaccine my dog did not need.