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  • I stayed at a Lobos property for about a year. My first impression was horrible. When I was about to move in, I emailed to make sure someone would turn off the main breaker, so the electric company could turn on the electricity. I got an email response saying someone would take care of it. The day of move-in the main breaker had still not been turned off, so the electric company was unable to turn on the electricity. The gas company also had come by and was unable to turn on the gas because they "red tagged" the furnace, meaning it was not up to code! The guy from the gas company said we could've been in trouble if they had not spotted the two issues (one was that the furnace pipe was not properly covered, the other was that the exhaust was clogged with dirt so carbon monoxide could have accumulated in the building). I was furious because I had to spend the first night in an apartment without any electricity or hot water. I had brought air mattresses, but without electricity, I had to sleep on the ground. I called Lobos and they were not helpful and claimed they could only do so much (that ultimately it was my problem). The manager was quite rude, trying to get me off of the phone as soon as possible. I was almost in tears because of the way he treated me. The rest of my stay was ok, but not without issue. We had a couple of sound issues since the walls and carpet were thin (the carpet was VERY old), we could often hear the downstairs neighbors when they talked loudly. Since the rent was low, I dealt with the little things, like windows not closing completely in the dead of winter or doors not closing well, because the foundation is bad and the wood shifted around. Even though I liked the location and rent, I had to move because the floors were extremely creaky. It sounds like a small thing, but if every step you take is creaky and the walls are thin, it gets to be quite annoying. One of my roommates moved out because she had water drip through the ceiling into her bedroom. They fixed the roof, but she said it was the last straw for her. I think Lobos could definitely improve their customer service and the upkeep of their apartments.
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