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  • I received a gift card for a spa scape for two - which had a dollar value of $399. With this we received two spa services each - the facials were good - the whirlpool left a lot to be desired - dark and dingy! Also received $50 toward our meal - well you would think that would be quite enough - well it wasn't everything overpriced on the menu - are meal ended up being $113 over with tip included! The surprise was when we checked out - they charged a total of $40. in tax because they added on to total bill BEFORE taking the gift card off!!!!!! Also the rooms are so dated - no heat - old style box TV - remote did not work - when we complained they said they fixed it - well it only worked for volume and channels - not for turning off/on! Also no toiletries - we called down - they finally brought some to the room - but looks like they just grabbed a handful - 3 of conditioners - 1 shampoo - 1 body lotion and 3 of a facial stay on lotion! Also asked how to work the electronic safe in the room - we were told they did not work - just there for the look! Also had the old type key for opening - no key card. We arrived when we were supposed to but where told our room was not ready yet???? After waiting about 15 minutes we were taken to our room. I had to ask how we go about receiving are planned services - we were told - "just put on your robes and come down to the front desk" - All in all a very poor experience - for $500 can go to a real luxury hotel and have great food and even use their services!
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