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  • In all fairness, I must admit that I didn't expect Mikayala and Pablo R. from Mercedes of Henderson to reach out to me regarding this review. Upon their inspection of the turn indicator switch (that had been improperly installed), I received a full refund for both parts and labor. Pablo was very courteous and professional and thanked me for the feedback that I provided. He went on to say that they strongly believe that identifying potential issues is the essential first step in resolving them. I truly appreciate the high degree of integrity that has clearly been demonstrated by these recent actions (that were initiated by Mercedes of Henderson to make this right). However, based on my personal experience I can't in good conscience rate their service department above 3 stars. Again, thank you Mikayla and Pablo!
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