Had recommendation from locals but saw recent mixed reviews. Yes, you put your name on a paper list which they work off. Worked perfectly. We waited perhaps 10 mins. The shop is small. If you want quick food perhaps IHOP works better for you. We had great and very pleasant service. Had flapjacks with berry compote and real whipped cream (no can here). Great pancakes. Fluffy texture to soak up the juicy berries. Husband had "I'm just basic" aka 2 eggs, choice of meat and hash with toast. Nothing basic about it. Hash was made fresh of fresh ingredients and the sausage was amazing. Perfect breakfast! Next time we're in CLE we''ll be back