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  • Great hotel rooms, nice location, but poor customer service and management. Oh yea... and the thieves aren't nice either. Stayed here for 3 weeks on business with a large group of other associates and it seems like everyone kept getting problems. Sure, the suites are nice and spacious, amazing views, great decor, excellent location... but... and BIG BUT... there were tons of problems. Housekeeping knocks at your room even though your do not disturb is on, housekeeping NOT cleaning your room when you request the "clean room" light, security banging at your door and not identifying themselves even with the light on, HHonors water not given, lost reservations, valet sign is always "full" even though it is not... and sadly there was even an incident regarding theft in a room WHILE one of my associates was sleeping... pretty scary if you ask me. So they get 2 stars because the hotel is actually decent. So, like I said, nice rooms for the price, but I would never stay here again and our company will probably never book here again... just sayin...
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