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| - It has been 10 years since Express Flooring robbed me & I guess I'm still not over it because every time that super-annoying commercial comes on it makes my blood boil.
I took time off work for my installation. 2 bathrooms less than 50 sq ft total, promised ONE day job. Took THREE DAYs for first crew to arrive. I called & was told car accident prevented workers from coming. Next day it was somebody was sick, third day, we're behind on our work schedule, etc. OK, well since this isn't going to pan out (and I have to go back to work) I'll cancel. Crazy receptionist actually told me I can't cancel because my 3 day right to cancel contract has expired!!! They were unable to send anyone & it's my fault? Huh.
(Take note, in 2015 company was fined $100,000 for encouraging their sales reps to have customers waive their right to cancel). Stalling is, apparently, their way around the 3 day right to cancel....
So, if I can't get out of it, gotta go through with it. Two men came out on 4th day. They wanted to tile AROUND the toilets, rather than removing them and reseating them as is not only proper, but promised by the sales person. They didn't stay long, another job they needed to get to. Office will let me know when they can finish.
5th day another, better, crew came. They did most of the work, but didn't have the cutter needed to finish 2 pieces of tile, promised to be back next day to finish and grout, are you f'ing kidding me? Nobody came. I called told them not to bother. We'd paid half of the $400, my husband finished the work, so we're done, right?
Wrong, weeks later they filed a workman's lien against the home using the carbon copy invoice and ALTERING the date of the work done!! I still had my copy & contacted BBB. Suddenly, the president who never returned my calls was sweet talking my husband into at least paying part of what WE owed on a job WE finished. I love my husband but hate that he caved because we were selling the home & didn't want problems at closing.
BBB can't do much, wish I'd known to file a complaint with the registrar of contractors. they have the authority to shut down shady operators like Express.
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