Now I remember why I stopped going to this place a few years ago after being a loyal customer for well over 10 years (when the 3rd long time manicurist there left within a few months (big red flag!): unfriendly replacements, an owner who could no longer be bothered to say hello, and messy, rushed paint jobs.. A very messy mani about a year ago by a young fellow who seemed like he never learned the trade (I had a gift certificate that was running out which is why I tried it again), and a rushed pedi more recently by a more "seasoned" person (another gift certificate). During the pedi when I noticed she didn't put on a base coat she said "oh, polish stays longer without it." WHERE IN THE WORLD did she learn THAT?! So wrong. Just being cheap. Then when I handed her the gift card she came back without asking if I wanted to use it for tip. When I asked if I could use it as a tip she said "no, you should've asked before I penned in the leftover amount, I can't change it now." But 2 seconds later, she asked for the gift card back so SHE COULD CHANGE IT BC SHE FORGOT TO ADD THE $3 for the "better" polish. Btw, nowhere on the shelves did it indicate an up charge for the polish I chose. (The shelf below (Cyndi polishes) did state the up charge.) The previous reviewer was right--they'll nickel and dime you, AND do poor quality job on your nails.