I go here often because it's close to work, but the service is very slow. The coffee is OK, but not better than any other chain cafe like Starbucks or Second Cup.
The staff also do weird things, like hand you pastries with a napkin on the outside of the bag. This is immediately after they handle money and other things full of germs. My sense is that the ownership here hasn't implemented a really streamlined service model. You would never get this at a Starbucks, for instance.
Also, in the summer there are tons of fruit flies swarming around their pastries.