They are nice to your face but do not complain about there work!!! I spent $40.00 dollars on a new set and they were so thin i went back and for 2 days i was told that the only person that could fix my nails was off. I called to get someone to help me and Andy told me again she was off . I asked for a refund and he hung the phone up on me . I called back and he answered i asked why you hung up on me and he had no answer. They don't stand behind there work.... i will be making a complaint to the BBB.