| rev:text
| - Over two weeks ago, I drove along Highway 401 to get to my workplace. I tend to park my car there whenever I am flying out of Pearson International Airport.
While driving along the 401, a heard a stone hit my windshield. It was loud. It didn't sound good. I had a stone chip by the lower part of my windshield, just above the wiper.
I would say that ten minutes later, I had a three-inch crack extend from the chip's origin. It was definitely not a good situation to be in.
Anyway, I called a taxi, talked to the owner of Treats at my workplace, got into the taxi with my luggage, and headed to the airport. While having lunch there, I called my insurance to determine whether this damage was covered. It was. Yay!
I came back two weeks later from my vacation. The following day, I did a search on Yelp and found Apple Auto Glass. I spoke with Tim, who was helpful and friendly. He suggested that I drive my car over so he could take a look at the damage.
As expected, he determined that the entire windshield needed to be replaced. He offered to call in the claim on my behalf. That was great. However, my insurance company was giving me some grief with the claim itself, so I had to do it.
Tim called back and indicated that he needed to get the deductible from me. I have been fighting bronchitis and didn't want to drive over to do the payment in-person. He was perfectly understanding and took my credit card information over the phone.
Things have not gone smoothly for me as of late. Tim's transaction was rejected. My credit card company classifies purchases. This auto transaction had a limit. I had to ask Tim to do a few transactions in smaller amounts instead of the one that you would typically do. He was so patient and great. All went well and he ordered the part.
The new windshield came in two days later, which was faster than the three days that he had quoted me originally. He said that I could bring the car in immediately and it would be done in two hours. He also had a shuttle service, which I took advantage of. I was sick and wanted to rest at home. Ricky drove me to and from my home. I was pleased!
Just over two hours later, I got a call from Tim. My car was ready. Ricky picked me up. I saw my car and it looked good as new.
Tim had me fill out the paperwork. All was done.
Apple took great care with the windshield installation. I have a clip-on rear-view mirror, which the technician made sure it was attached to the new windshield. I also have a Sirius XM external antenna that I seated. Apple also made sure that everything was fine there, too. The only thing that I forgot to do was figure out the mileage before I need to take my car in for an oil change, as the reminder sticker is gone. That's minor, as I can always look that up.
I love how careful and detailed the technician was. I highly recommend this place. Tim was also kind to reassure me that it would be perfectly normal to see the crack from the stone chip continue to grow.
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