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I really wanted to like this place considering all their cool desserts and interior but I can't even comment on how their desserts were because I didn't even get them!!! (The staff were polite and interior was nice and comfortable) More of a 1.5 star but i'll give them 2.
We arrived at 1, paid for parking just to realize theres free parking, and they actually open at 2!! Our fault.
We decided to wait until 2pm for them to open. Their sign says everyday "2-12". One hour goes by, it's 2pm. Nothing. Nobody. Maybe they're late? Since we've waited so long, theres no point in leaving now.
We waited until 2:56pm!!!! Until finally one of their staff comes.
Oh lets not forget, their instagram bio says "12pm-12am".
Also, I would expect restaurants or dessert places to come in earlier to prepare their stuff. But considering I didn't see a single soul for this place until 2:56!!!!! They should have all their stuff ready. Gave them the benefit of the doubt.
We entered the store, yes they literally JUST opened, but can you turn on the music? Both the staff seemed to forget. It was super awkward sitting inside.
I ordered the Mango Sago and my friend ordered one of their special sundaes which has dry ice at the bottom. Only ordered it so we could take pictures. One of their staff saw my camera, knew I was here for photos and came back to tell us that they have no dry ice. What else could go WRONG. I don't understand.
My friend also orders a mango sago in the end, and the staff tells us "it'll be around 25 minutes". Why? "Because we just opened" YOU WERE SUPPOSED TO OPEN AT 2PM!
So unprofessional, how do you expect to run a business like this. I understand it's a fairly new place, and maybe takes time to get things running, but not even opening your store on time is ridiculous, and to tell me to wait another 25 minutes ontop of the 56 minutes. Wow.
And yes, we did wait. We waited all this time didn't we? Whats another 25 minutes?
3:45!!!! NOTHING!! I cannot express enough how angry and disappointed I am. My friend finally approaches the girl at the front, asks her how long, and the other staff says 10 minutes sorry. It's literally 4pm. We've waited since 1pm. 3 hours. You open at 2pm. Waited 2 hours whatever. We just told them to cancel, they didn't really mind.
Ontop of the horrible experience, their prices are so unreasonable in my opinion. And to top it off, they only take cash. So now I'd have to pay an extra $2 for the ATM machine.
Wasted 3 hours of our day. Just go to Sugar Marmalade
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