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  • Birthday party buyer beware. It seems super professional and organized when you sign up. Even more so than your average. We have done lots of these parties over the years and was initially impressed. Pros: Alley seemed clean and well maintained. Staff were friendly and as accommodating within their rules. Cons: 1) No assigned party point person for issues of which there were many. 2) Cheap on the plates and cutlery. We even ordered extra food for them. We kept having to ask for more because we had some adults helping because they offered no one to serve the food! They told us no seating for adults in the beginning. That should have been a red flag. Lots of chairs stacked and plenty of space. Would it have killed them to put some extra down? 3) Drinks for during bowling. We wanted to order some juice and some pitchers of water. Were told they don't give out pitchers of water. So we paid for juice. And then after paid told we could have water instead. So basically charging us for tap water when I am already paying over $300 for a party. Tacky. It was supposedly because of the cups?! She did suggest giving me everyone's drinks early but that would have been chaos during the bowling as we had just finished taking individual orders. 4) One kid didn't even get to finish their last frame. This resulted in copious tears. They killed the game at exactly the time to move to the party room. I get schedules but it would it have killed them to let it slide for one more minute? It's not like the place was full or people were waiting for the lane. 5) Told there was no lighter for the cake provided. Come on! So we had to scramble to find one. We were lucky. Then they come out with a bbq lighter. This should be standard. No one to help with the cake. Hmm. Oh and you have to bring your own knife and lifter. They told me this in advance but it's a bit odd. 6) Not told it was glow in dark when we booked. Ok. I guess if I had looked and correctly deciphered website which is unclear. Pm/am problem. I would have gleaned that. But my kid has sensory issues and was not too impressed about it. 7)No good way to handle late add kids. They did it as an "exception" but was told normally I would have to pay for everything separately. I get it. But no one else rsvps properly these days. And it is a big problem. At least we didn't have any unexpected drop offs. It could have gotten costly. Also, Too long in party room. Kids ate and were bored 20 mins later. Need to think of party room activities if you book here because no one is gonna help you fill the time. 3 stars for well meaning staff and ok pizza. But yikes on the management.
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