One of the managers, Margaret, finally took the time to do some research on my "missing" glasses. She found out that my eyeglasses had not been picked up by me (which is what a prior employee had insisted) on the 18th, rather they were mailed as specified and had been delivered to the Leasing Office at my apartment complex. Since they don't (ABC&E) usually mail the glasses out, there were no tracking efforts and the leasing office here doesn't have time to call every resident when packages arrive! The Dr. is really good and has been there awhile, but, staff needs more training on customer service after the sale and order fulfillment. Overall, they have a decent service for a bricks and mortar location.