This was the worst customer service experience I've ever had. So I drop off two items to have a zipper replaced and some holes sewn up in the second item. I asked whatever price you would charge to do the repairs and happily paid her. When I came back to pick up she try to charge me an additional $20 because she said that the material was leather. First of all it definitely was not leather considering I only pay $10 for the item. But more importantly you can't charge me one price and then turn around and try to charge me again. I was being very nice and polite and then she tried to taunt me by grabbing a loose string and saying well I can just re-pull the string out of it so they can have a new hole. I was mortified! I told her never mind, I will never do business here again you could keep the clothes and I peacefully walked out to my car. She came out to my car in Bend on the window. Then she took the bag of clothes and threw it hard against my face. I've never received a Buse like this before especially because I paid her and there was no reason for her to treat me like that