| rev:text
| - Do not deal with Colter, as he is incompetent. We went in, and I knew to the dollar what the out the door price had to be, which ensured that we would have the payment we needed. We told him that I was prequalified for the loan amount, and I would handle my own financing (@2.75%). This is music to any car salesman's ears.
We were trading in my girlfriend's car, and he matched the trade-in value that we received at another dealership, without even seeing it. We were rolling in some negative equity, which we made him aware of. We were looking at a 2012 Malibu LT, and he said that due to rebates he could get us into a 2013 LT for virtually the same price. We negotiated through phone calls and email, and came to a price that was very close. I have an email from him with the breakdown of the negative equity, trade in value, and out the door price. He emailed me and said he would not lose my business over a couple hundred dollars, and asked when we could be there.
We went to the dealership to sign the papers. He went and got his manager (Drew Luis), and disappeared. Drew said that there was no way that he could do the deal that was agreed upon, and that he had no idea from where Colter came up with his numbers. In reality, that isn't my problem. We wasted two weeks dealing with this putz. Drew really didn't know what to say.
Eventually, Drew said that they had a fleet of 2012s coming in, with 0 miles. He said the rebates were huge, and that he would do everything he could do to make things right. Another lie. He was supposed to call us and let us know when they arrived, and also agreed to email me with pricing, so I could run my numbers. That didn't happen either. We finally called him, and found out that half of the lot had already been sold, and he had yet to even let us know that they had been there for several days.
We went back to the dealership (WHY?) and sat down with Drew. He had the car looked at, and the trade-in value was cut in half. Essentially, he did less than nothing for us. He told me again that he, or someone else would work up some more numbers and email them to me. That was almost two weeks ago.
I asked him, as well as people within their 'online team' for the contact of someone higher up, that is not at the local facility, but for some reason, nobody can do so. I have been in sales for many years. I have messed up transactions, and misquoted prices, but when the customer sends me a purchase order, or we have an agreement, you eat the cost. Everyone knows that the real money is in aftermarket.
It's a scam; we were burned, and it's pathetic.
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