My experiences with WIND have been so horrible I cant believe I live in a society that allows companies like WIND to be legal. I purchased a phone from them over a year ago and when I got home I discovered the phone didn't receive reception anywhere within my building or even within a few hundred yards of the building, (condo in Etobicoke). Because I was past the 30 min of talk time before getting home, they said tough your stuck in the CONTRACT for the next 3 years!!! I cant say enough about the non existent customer service since I got locked into a CONTRACT with them. You have been warned. Good luck to all who hold a cell in Canada, none of us have it easy.