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  • Not good business practices. My brother-in-law reserved a unit on-line for my mother in law who is sickly and had to go to live with her daughter in Cali. My father-in-law just passed away a month ago, so we have to sell their house in Gilbert. When my husband and I went to secure the unit, there was one girl working. She locked up the store and showed us the unit. That's when we asked about a second unit. All was going good until we got back and she had 3 customers waiting outside. Poor girl only one working. Anyways she was in a rush to finish with us. She pulled up the reservation my brother in law made (it was the 1.00 deal with some other "charges" for the 1st month which made it 25.00). At that time she told my husband he had to have his license to reserve it and our credit card or a check. We hadn't planned on paying personally, it was suppose to be set up automatic withdrawal from my mom in laws bank account. We explained that but she said we could go on-line and edit it later. She told us this a couple times. We reiterated and she confirmed. She never disclosed we wouldn't get the deal now because my husband has a business unit at another location and when she put his DL in it linked them all together. Ended up being 170.00 - ridiculous. Husband Called customer service today spoke to a supervisor, Sheena, who after listening decided she'd stuck by her employee even though she did not disclose we would lose the deal. Husband would of had ME open it in order to get the deal if we had known. Sad day. We will be pulling out our business one asap and tell all our friends and relatives not to use THIS public storage location. I had heard that storage places sometimes practice rip off schemes - didn't want to believe it. Supervisor kept saying - "you signed it" .. yep.
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