While our family and I have always enjoyed the food, our experience with the service recently had us feel like the "customer" isn't considered important.
On our most recent trip, the hostess sat the 4 of us at a table and gave us all adult menus - clearly we had kids (ages 4 and 6 with us) that would've easily constituted kids menus. So I had to go and ask...only to not be acknowledged then I found them in the hostess stand. Secondly, when I ordered a chocolate milk for one child the server said she didn't have that. I asked if there was white milk - she said "yes" at to which I asked if the bar had choc syrup (this also should be stated the table directly beside us had a child with choc milk). Once she put two and two together she told me that she could indeed support that request.
We ordered our food, which included an appetizer and sandwiches. While it took a bit of time for our food to arrive, when it did we never got the appetizer and I had to ask about it. We were asked by the person (not our server) if we still wanted it...which indeed we did. Next we never saw our server except towards the very end of our meal. This was after I had to flag down a hostess to bring thousand island to go with my Rueben. When she did return, she refilled our drinks and we asked for the check - again not knowing when we might see her again.
When we paid and she brought the receipt for our charges there was no "thank you" no appreciation. We also was charged for the appetizer.
While the food is good, I really try to spend my money where the service is decent and as customers we are appreciated.