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  • First I would like to say this place is the worst place to buy a car from. I've never in my life experience service in this way. I took my daughter here to buy a car. She fell in love with a baby blue BMW. Ruben was the general Manager at the time. Also somebody name mike also was working there. We brought the car and was promised a warranty. Ruben stated they would pay for half of the warranty. ( He lied) He had us lie to the finance company. My daughter only had her car for two days before the check engine light came on. We took the car back and she was given a loaner car. She had the loaner car for one day and the engine blew up. Ruben was saying it was my daughters fault that she should have known about cars. My daughters was out on a dark road by herself. The company had to send a tow truck out to get her n the car. Now I'm trying to fiqure out how are you going to give my 18 year old daughter a car and something was wrong with it. Then she was told that she was only suppose to drive it from work n to school. Now I'm pissed off. Two weeks passed and my daughter still did not have her car. They would not give her another loaner car. When ever my daughter or myself would call to see if her car was ready we was told another two or three days. We was told that they was waiting on a part from BMW. They day we was told it would be ready we went there and they was closed. We called Ruben and ask what was going on. He stated mike was there and he had the keys to the car. Mike was eating at some little food stand. He had instant attitude. He refused to give us the key and stated she owe money for the car she blew up. Now I'm like ok what is really going on. We left and came back the following day. Her car was sitting out front and undrivable. It was drivable when we drop it off. Mike is screaming at us to get off the property. He threatened to call the police. But we already had them on the way. I figured they was trying to hold her car until the warranty ran out. I immediately called the finance company and explained the situation and how we were told to lie to them. The finance company told me not to worry about it that they would handle getting their money back. I was told to leave the car there by my father. The police told us it was a civil matter. We were also told by the police that this wasn't the first time they received calls like this. They gave us information to contact the attorney general's office. They explained to us how this was not the first time the customers from this location has called them. The funny thing is when the police got there ruben disappear with his scary ass. We still to this day have not received our down payment back we were also told that the car will be put on our credit as a repo and we only have the car in our possession for 1 day. Beware of auto credit Mart on Bell Road do not go there. The place is shady.
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