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| - I will never do business with this place - ever. Let me explain. I went in on a Saturday, 4-04-15, to look at some motorcycles that I saw on their website. I asked for a specific salesman, Dan "The Man", but was told that he was at the end of the road working on a sign and would be right back. After about 15 minutes or so they decided that he must have went somewhere else. At that point I started to talk to John, a real nice guy that was a pleasure to talk with. who is also the finance manager. After a few minutes he handed me off to a sales"kid" named Beau, this is where it all starts to go down hill. He was good to talk with, but that's where it ended. I admit that anytime I am making a decision that requires a long term financial commitment I tend to take my time. I was there for about 2 hours looking at bikes, asking questions and contemplating the difference between what I "need" and what I "want" (meaning do I need a bike or just want one...haha). I filled out the credit info and was told that everything looked good. I wasn't quite ready to commit yet and wasn't sure that the payments were in my range. At this point, fearing the loss of a sale, Beau turned up the heat. You know, the typical questions, "What will make you take this bike home today", "I think this is the bike for you", etc, etc, you know the drill. As I started to leave I told him that there was another bike I wanted him to work the numbers on and get back to me. He assured me that he would and he would get back to me later in the day, that was all on Saturday. Sunday they are closed. Monday came and went. Finally on Tuesday I called them and asked for John. He told he that he had done the numbers and wasn't sure why I didn't get a call back. He assured me that Beau would call me back. He did. We went round and round again. I asked for some more photos and info on the other bike. He sent me what I asked for. At the end of the conversation I asked if they could do anything on the price of the bike. He said that he would ask. When he called back I asked if they could do anything on the price. He hee-hawed around stuttering and working around the question and finally said no. The way he acted I am not so sure he even asked. I called back on Thursday morning and told them to go ahead and get the financing done and I could pick up the bike on Saturday. I also asked them to call me back on Friday to let me know for sure that everything went ok. No call on Friday, no call on Saturday and no call as of 5:13 pm on Monday. This made me think: If I have a problem with the bike will it get resolved? Beau made me feel like I was a bother because when I walked in I wasn't 100% committed to purchasing yet even though I made it very clear I was in the infancy stages of my quest. It was very disheartening. I really wanted the bike but because their sales"kid" is unwilling to follow up I am now doing business with another dealer. I will let you know how it goes! This all took place at their Mesa location. They have another in Scottsdale that goes by MotoMaxCycles. The guy I talked with there was very helpful and told me that the majority of their inventory and all the bikes I wanted to see, were in Mesa.
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