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| - We wanted to celebrate the closing of our house, and figured we'd give this place a try due to all of the outstanding reviews. Trust me, we weren't looking for anything extravagant or fancy, we just wanted a 'good' steak!
Arriving early, at about 6:00pm, we pulled into the full parking lot. Good sign, right? As we parked the car around the side (since the paved lot was full), we had the fun experience of seeing a group of young drunk men in cowboy hats pissing all over their truck. Well... they do live up to the claim of authentic western atmosphere I guess.
We got in and were offered a seat at the bar since no tables were available, so we made our way over and ordered a few drinks and settled in. The service was good, and we had no complaints as we were expecting a wait on a Saturday night. To our pleasant surprise, we were seated at a table right in front of a window just as we got our drinks! Excellent start!
Too bad from there it went on a steady decline. It took about 10 minutes for someone to notice that we had been sitting there with menus and no service at all before anyone came over. But hey! We were in a good mood, and shit happens. Nothing was going to ruin our celebration dinner of a fantastic steak!
Our order was in, the sun was setting, and conversation was rolling. The music of the performer standing in a back corner was decent and carried across the noise well enough to hear. It was great!
We got up and got a salad from their 'salad bar' - which as another reviewer pointed out - was a very sad little thing. You get some lettuce, croutons, and dressing. That's it. In a very small wooden bowl. No carrots, no tomato, no cucumber, nothing. Just lettuce, croutons and some dressing in a small bowl. Whatever, we're not there for the salad... we're there for the main course! We ate it and resumed looking at the great view.
It was great about 10 minutes later too....
The view was still great 20 minutes later... the waitress came by and asked if we were 'ok'. We were. She didn't offer to refill the drinks yet though.
The lights were glittering about 40 minutes later. Gorgeous. The waitress came by to ask us if we were okay. Yeah, we're still okay. She got us a refill on a drink at that point.
An *hour* later, the view was still beautiful, but we'd been staring at it for an hour, stomachs growling, wondering WTF... The waitress asked us if we were 'Okay' again. We kept our patience in place and nodded our heads, smiled a little less, and said, 'sure', as she explained to us that they were in the process of getting the food out to a very big party in the back and that she was sure that now our food would be coming out soon...
Hour and 15 minutes later.. still no food, but we were offered a bowl of beans and a couple of pieces of 'Texas Toast' - which was just nothing more than steamed bread (not toasted). The beans came in one of the tiny little salad bowls with a spoon, and two side plates. We looked at each other and started laughing. 75 minutes of waiting, AFTER we were seated, and so far we'd had some lettuce, and now we had sad bread with flavorless beans on a plate to show for it. Gee.... thanks....
An hour and 45 minutes have rolled by. At this point, I've lost my sense of humor. I don't give a shit about the view, and no, at this point I'm NOT, 'okay'. We decided right then that if our food was not out in the next 10 minutes we were leaving. But we finally saw our food coming to the table. Finally!!! This steak was about to make everything totally worth it, because even after all of the BS above, THIS was the reason I was here. This steak was going to be amazing!
She sat it down in front of me, the Filet Mignon with a small ice cream scoop size of garlic mashed potatoes that you have to pay extra for (as ANY side dish is $2.50 - $4.00 extra - otherwise you just get the steak). I had ordered my steak medium rare. This is usually what I consider well done as many times I will order my steak rare - but tonight I just wanted a simple medium rare Filet Mignon. This is a steak house, so how hard could this be??
As she plopped it down in front of me, it jiggled, and so I gave it the finger test. (Go ahead and touch the center of the steak with your finger - the firmer it is, the longer it has been cooked). My steak sagged and jiggled, and I thought to myself - surely that can't be good....
She walked away and I cut into that thing and it damn near jumped off the goddamned plate!! The steak was not medium rare, it was not even rare (which I still would have happily eaten), it was seared RAW. An almost TWO HOUR WAIT to be served a raw piece of meat was the last insult I was ready to withstand from this place. I walked it right back over to the checkout counter where our waitress spent most of her time running around, and pointed out the fact that we had been there for going on two hours, and the steak she brought out to us was RAW. We paid for our drinks and we were done.
Never again!
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