I've been here a couple times, but often find the experience and food quality to be inconsistent. Sometimes the food is fantastic and other times not so great. I would also rate the service below par as they aren't very helpful and often come across as a bit rude.
They do a terrific job on their marketing as we always get stuff in the mail promoting this place. The decor of the restaurant is great, but overall the stuff that matters is lacking.
The reason you go back to a restaurant is for the food and service and without it very few last.
This place is fairly new so maybe it's growing pains. I'll give them a couple more chances before writing them off.