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  • Target is my go to store when it comes to big chain "we sell it all" stores, and I just recently moved to this side of town so I was excited to find a target within 3 miles of me. Unfortunately, this target has the most disappointing customer service ever! I had bought a curtain rod to, we'll hang up curtains in my new house. It was a tension rod and I was super excited to not put holes in my walls. Well the. Jets in rod lasted about a week and a half and broke. After the week I had thrown out the packaging and didn't think twice about it. After the rod broke I decided to return the rod after work. I clearly didn't want to exchange the rod for the same exact one, as they were a waste of money and defective. I returned to target around 9:40 pm after work to exchange it. The exchange was a horrible experience. The front end manager refused to return the rod for me, and a 20 minute conversation which involved talking in circles ensued. After I was able to locate the rod purchase on my bank statement he still refused to process the return. I officially lost it. I informed the front end manager that I know target accepts these returns and provides a gift card for the exchange price. He told me if that's what I wanted then I needed to go find the product myself and come back and wait in line. I originally had planned to get a different curtain rod that actually worked during this target trip, but was so angry that I wanted nothing to do with this store or the front end manager. I went and found the identical rod that I had brought back to exchange and waited back in line. As I walked up to the cash wrap the front end manager saw me and quite literally sped away. Which was fine by me. His customer service was so deplorable that the less interactions I had with him the better.
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