I know that people have their bad experiences with phone companies, car dealers, and many other types of businesses. I have to say I have never had an issue with sprint except my reception not working in certain rural areas years ago. I left sprint and came back within a year. I have to say, my experience yesterday was AWESOME! I placed my order online to upgrade my phone & chose to pick it up at the store.
I walked up to the store and a gentleman (who I later found out is named Justin) had the door held open for customers leaving, he asked me if I was coming in & it was all gold from there. He helped me set everything up with utmost professionalism & kindness. Every business needs more Justin's.