My massage therapist, Cabrina was great.. I think I fell asleep after she worked on my neck & shoulders! When that happens you know you have a therapist who knows what they are doing :) Deana who did my facial was ok. I got the petite facial, so it was 30 min..she said she'd do a little extraction, but nope that didn't happen. My face feels very moisturized, so I am very happy with that. For me, this salon deserves a 3 all because of the front desk greeter (Cat) who clearly expressed how stressed she was by using inappropriate words. I'll admit there was alot going on, but her reaction to the stress was not something customers should see or hear. I think she should not be up in the front where clients who expects to have a relaxing experience doesn't get that as their first impression.