About: http://data.yelp.com/Review/id/RBThCwuuih0y5KP9Bm

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-25 00:00:00 (xsd:dateTime)
itemReviewed	Biscuits
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Came for breakfast, Sunday morning. Seated right away, and then counted ourselves lucky as the door filled with people and a waiting group. But then we sat and sat and sat. No water, no coffee ..... I appreciate a "rush" and the poor waitress in our section was overwhelmed with tables. But bus staff could water/coffee tables. And an older man that I later learned was the owner, could have also helped out. He was standing around talking to staff, or stood around register looking around, while they were clearly overwhelmed with work and while customers like us languished, parched and hungry. Meanwhile, 15 minutes go by and we STILL have no water or coffee offered. Finally we see the waitress who had our table go to the manager and express herself at which time he sent over a young man to take our order. I'm afraid I was a bit snippy with him about the wait, for which he apologized. Took our order and promptly brought water/coffee - apologizing again for the wait (not his fault, but good customer service on his part). Rest of meal was pleasant - cooked to order. Waiter remained attentive, but not overly so. Waiter gets 5 stars in my book for handling a difficult situation with good customer service and good attitude. Manager/Owner gets 1 star for poor management and poor support of his staff. When the place is overrun, a managers place is in keeping organized and order; and making sure this customers are serviced properly by being sure his staff is supported. He was basking in his cash register and pontificating to his staff, instead of making sure his staff had all the help they needed, which in turn would have provided his customers with a far superior experience.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Lucy

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