I get on the information line there 3women behind a desk..one became free n I had the NERVE to walk up to Margo..I tell her what I'm there for..she looks up at me and says, " Did I call you?" I said, "oh, I didn't c a sign saying wait til your called..do I hve to get back on line?" Yup..I had to go back on line as she takes a women that had just got in d line!!?? What disgusting controlling freaks are these government workers that my taxes pay for their friggin salary..It never changes, when it comes to dealing with a government agency these people treat us rudely. I wrk in a customer service type job and I wld never treat people rudely..never!!