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  • I was soooooooo disappointed with Ulta_Beauty Charlotte Cotswold yesterday - Sunday May 17th. I wanted to get my mother's makeup done before getting her picture taken. I called to make an appointment a few days before. The appointment was with Anna. They called me back the same day I made the appointment to "confirm". I should have known something wasn't right then. But I confirmed the appointment I had made 4 hours earlier. Got another call to "confirm" my appointment again on Friday, May 15th. I get there a few minutes before the appointment. Guess what. No makeup girl. She was a No Show. They confirmed with me twice but couldn't let me know that she wasn't going to be there? Ulta tried to fix the problem by having someone who cuts hair do my mother's makeup. But she was working and couldn't get to us right away. She said it would be no more than 20 minutes We waited. No water offered. We waited for 30 minutes before we left. KC - the manager at Ulta Charlotte Cotswold, was only able to offer a last minute fix but that is not the experience I wanted my mother to have at Ulta. So the lesson? Even with an appointment and TWO confirmations, you can't depend on Ulta. I will try Sephora or a department store next time. @ULTA_Beauty #ulta #sucks
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