I have to start this review with a disclaimer. I adore pei wei. I'm a huge fan and have been for years. It's our go to take out spot and we order from them often.
However this particular location has really gone down hill. As we usually order out and rarely eat in I hadn't noticed the decline inside. Although it's under going renovations the actual upkeep has been greatly neglected. The cleanliness of the restaurant is horrific. From the sticky tables, to the poor sweeping, to the grimy door handles, to the hazards in the bathroom. The women's bathroom has a leaky pipe and water collects below the sink creating a huge tripping hazard. The soak also drips and there is a large puddle of soap on the floor as well. My husband and I were horrified when we noticed, walking by what the kitchen looked like. It had been freshly mopped but not swept. It was disgusting. The outdoor seating area was terribly maintained. The tables were more like see-saws and the ground was filthy. The silverware wasn't restocked and when we informed the server he told us he would look in to it, when our food came or we mentioned it again and his response was, "there are forks now." He didn't even offer to bring us one.
The food was an absolute joke. It was so poorly put together and rushed. It looked like my 5 year old daughter did the chopping.
My husband ordered a teriyaki bowl and the amount of white onion in the bowl was shocking. There was more raw white onion than rice, and maybe 7 pieces of chicken.
The edemame was overlooked and soggy and served with pieces of soggy noodle stuck to the shells.
I ordered caramel beef because I adore the Asian slaw. My dish not only came out with the wrong protein but it didn't resemble the dish I ordered in the least. Some large horribly cut pieces of red pepper and carrots were thrown on top of a bed of super dry noodles and chicken. I found one piece of pineapple.
The manager listened to our concerns and remade our dishes. She handled the situation well. My dish was much better made but still lacking in finesse.
There needs to be more attention to detail and cleanliness. The dishes need to be checked with quality control.